Public limited company (AG)

AXA private health insurance. A Cologne insurer within the international AXA Group, with English help from us.

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AXA logo

AXA Krankenversicherung AG in Cologne belongs to the AXA Group, whose parent is based in France, and insures 816,046 people with full cover (2025). Its service works in German, and we stay your English-speaking contact.

Legal form
Public limited company (AG)
Group
AXA Konzern AG, within the AXA Group
Our favourites
  • Entry EL Bonus-U
  • Medium ActiveMe-U
  • Max GesundExtra 1

Contact

App
App Store (opens in a new tab)Google Play (opens in a new tab)
Online portal
axa.de (opens in a new tab)
Contract and claims
+49 221 148-41002Monday to Friday, 8 am to 6 pm
Health line
+49 221 148-41444Around the clock
Health line from abroad
+49 221 148-36515Around the clock
Email
service@axa.de

Service in English

App
German only
Application
German only
Documents
German only
Hotline
German only

For expats

Is AXA a good choice for expats?

AXA insures 816,046 people with full cover (2025) and is part of an international insurance group. Its app, documents and hotline work in German, and we stay your English-speaking contact, so you never deal with the German side alone. We recommend three AXA tariffs, one each for Entry, Medium and Max cover. In a free call, we compare AXA with the rest of the market.

Our favourites

Which AXA tariffs do we recommend?

  1. Entry

    EL Bonus-U

    with Kompakt Zahn-U

    Full cover with a €360 deductible on outpatient bills and a shared room in hospital, with dental treatment reimbursed at 100% and dentures and orthodontics at 70%.

  2. Medium

    ActiveMe-U

    with Komfort Zahn-U

    A two-bed room and treatment by the senior consultant in hospital, a deductible of 20% capped at €500 a year, and dental treatment at 100% with dentures and orthodontics at 85%.

  3. Max

    GesundExtra 1

    with Premium Zahn-U

    No deductible, a single or two-bed room and treatment by the senior consultant in hospital, and dental treatment at 100%, dentures at 90% and orthodontics at 100%.

In English

How well does AXA work in English?

AXA works in German: the app, the application, the documents and the hotline, 0221 148-41002, Monday to Friday from 8 am to 6 pm. That is where we come in: we stay your English-speaking contact, read every letter with you and handle claims questions and changes for you, for as long as you are insured. You do not need to call AXA in German yourself.

Service in English

App
German only
Application
German only
Documents
German only
Hotline
German only

Ownership

Who owns AXA Krankenversicherung?

AXA Krankenversicherung AG is a public limited company. All of its shares belong to AXA Konzern AG, and the AXA Group's ultimate parent is based in France. Since 2008 the company has also run DBV Deutsche Beamtenversicherung as a branch for civil servants. The health insurer is therefore part of the AXA Group and not a mutual insurer. Whatever the legal form, the law sets a minimum share of the surplus for policyholders.

History

The story of AXA private health insurance

AXA's German health insurer was founded in Cologne in 1962 as the Union Krankenversicherung, which AXA itself calls the basis of today's company. By 1997 it traded as Colonia Krankenversicherung, part of the Colonia group, a Cologne insurer founded in 1839. After the merger of AXA and UAP, Colonia became part of the AXA Group in 1997, and the health insurer was renamed AXA Colonia Krankenversicherung at the end of the 1990s. Since October 2001, when all of the group's German companies took on the AXA brand, it has carried its present name, AXA Krankenversicherung AG. Since July 2008 it has also served civil servants through its DBV branch. In 2025 it insured 816,046 people with full cover and took €4,039.3 million in premiums.

FAQ

Questions about AXA

Ask us anything
Does AXA offer service in English?
AXA's app, documents and hotline work in German. We stay your English-speaking contact and handle the German side with you.
What is DBV?
DBV Deutsche Beamtenversicherung is a branch of AXA Krankenversicherung for civil servants. It has been part of the company since July 2008.
What can I do if my AXA premium goes up?
You can switch to another AXA tariff with comparable cover and keep your savings for old age, which German law guarantees. For benefits that the new tariff adds, a surcharge, a waiting period or an exclusion may apply. We check your options with you before you switch.

Is AXA right for you?

Jonas MarxFounder, licensed insurance broker

In a free 30-minute call on Zoom, we compare AXA with the rest of the market for your situation.

    Compare AXA with the market

    Prefer to write first? Email us at info@thegoodbroker.de.

    Sources and status ·
    1. [1]AXA, service numbers (hotlines, hours, health lines)
    2. [2]AXA, imprint (legal name, register, email)
    3. [3]AXA Krankenversicherung AG, annual report 2025 (816,046 people with full cover, premium income, ownership)
    4. [4]AXA, history and facts (Union Krankenversicherung 1962, Colonia 1839, AXA/UAP 1997, AXA brand 2001)
    5. [5]AXA, companies (DBV branch since July 2008)
    6. [6]AXA Krankenversicherung AG, annual report 2001 (renamed in October 2001); PKV association member lists 1997/98 and 1998/99 (Colonia Krankenversicherung, AXA Colonia Krankenversicherung)
    7. [7]§§ 150 and 151 VAG, § 22 KVAV (minimum share of the surplus); § 204 VVG (tariff switch with the same insurer)
    8. [8]Favourite tariffs: TheGoodBroker comparison system, 15 October 2026